Bill McKinney

UPDATE: After a rocky start to my experience, I want to recognize Tallahassee Ford — and especially GM Bill McKinney — for fully stepping up and making things right. I originally bought a used vehicle that developed a serious issue within 48 hours, and I felt frustrated and unsupported in the early stages. But after escalating my concerns, Bill personally took ownership of the situation. I was allowed to exchange the vehicle for a brand-new 2025 Ford Bronco Sport, and on top of that, they included a 5-year/60,000 mile Ford Protect PremiumCARE warranty and a 2-year Ford maintenance plan at no cost. This is one of the most complete resolutions I’ve ever seen a dealership offer, and it restored my trust in the brand. I’m leaving a 5-star review not because things were perfect — but because they owned it, they made it right, and they stood behind their customer all the way. That matters.

UPDATE (from co-buyer’s perspective): My husband and I purchased a vehicle from Tallahassee Ford, and the experience started off very stressful. Within days of buying a used Jeep, it had mechanical issues, and we felt like we were getting the runaround with no clear solution at first. But to the dealership’s credit — especially GM Bill McKinney — things were made right. Bill personally stepped in, and we were able to exchange the vehicle for a brand-new 2025 Ford Bronco Sport. He also included a 5-year/60,000 mile extended warranty and a 2-year maintenance plan, completely free of charge. While it took some escalation to get there, the dealership truly redeemed the situation and went above and beyond to take care of us. We’re now extremely happy with the Bronco and grateful that they followed through and took care of their customer. Thank you again to Bill and the team.